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CEO
of CollectionCenter for over 40 years,
has organized and directed the firm’s growth and policies since
1961, taking the reins from her father, Clyde C Cox, who started
the office in Rawlins in 1919. Her ongoing commitment to excellence,
pleasure in seeing outstanding results for clients, and dedication
to ongoing training of staff, combine to our clients the best
recovery possible.
Mrs. Russell has the distinction of being the first female ever
elected (in 1991) to the office of International President of
American Collector’s Association.
She was appointed by Senator Craig Thomas to be one of the Wyoming Delegates to
the White House Conference on Small Business.
Her public appearances include the Oprah Winfrey Show, the Phil
Donahue Show, CNN, CBS, National Public Radio, and many industry
convention appearances including presentations on
using EDI (electronic data interchange)with Trading Partners,
Collection techniques to improve in-house results, and Motivation
in the Workplace.
She was the subject of an article in the Wall Street Journal, UPI
and National Female Executive Magazine relating to the debt collection industry , as well as testifying before Congress on industry
matters.
Mrs. Russell received her degree in science and education from the University of Wyoming and
has received both a “Scholar” and a “Fellow” degree from American
Collectors Association in Collection Business Management.
Linda
is the recipient of ACA's top annual award, the "Paul
Bunyan" as well as the prestigious "Countinuous
Service Award". Linda has taught at the "Collection
Business Academy's" held by ACA as well as being a
presenter at the International Annual Conventions,
and has taught more than 50 seminars nationwide on debt
collection matters. She is currently a member of the Wyoming
Collection Agency Board and a board member of the North
American Collection Agency Regulators Association. [top]
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A graduate of Creighton University in Omaha Nebraska,
is an attorney at law licensed to practice in the states of Wyoming, Nebraska,
and Colorado,
with over 30 years experience in the field of consumer debt collection
litigation. As Lead Corporate Counsel for CollectionCenter he
brings a wealth of experience and expertise to the table.
He has conducted over 500 collection seminars
for credit grantors throughout the entire United
States. He is also a certified
ACA Instructor.
Mr. Russell has been a member of the National
Legislative Council of American Collectors Association
which works
closely with legislators
in Washington DC on collection and related
matters, as well as ACA’s Chairman of “Open Borders” Committee which is charged
with amending state laws to allow easier collection from debtors
across state lines.
He was the recipient of ACA’s top annual
award the “Paul Bunyan” in 1995 for his work on opening the borders
for collection activities between states. Mr. Russell has been
a speaker at the Faulkner & Grey conferences in 1996 and
1997, and several times at Wyoming conventions
such as healthcare and banking.
Mr Russell
is a member of the International Fellowship of Certified Collectors.
He has received a “Scholar” and “Fellow” Degree from ACA; and
after completing over 20 hours of examinations, he has been recognized
as a certified HIPAA Specialist.
Mr Russell
has developed a national network of attorneys to handle litigation
for his clients such as CollectionCenter, with due diligence
standards and guaranteed followup procedures. [top]
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Debbie was literally born and raised in the collection
industry, being the granddaughter of the founder, Clyde C. Cox.
Debbie Snyder has worked for the collection agency since she
was in High School.
After college she returned to the family firm for several years, then accepted a position in banking in Dallas, Tx.
for 5 years where she was instrumental in the development of
their Disaster Recovery Plan, and in putting into place the VISA
Bankruptcy
Reduction system. She has worked with several of the best known
banking software systems and has been able to set up successful
systems in several management capacities both in banking and
in the collection industry.
She received the “Key Leadership” award from American Collectors
Association in 1995 for her outstanding work with legislation
in the state of Utah regarding
collection agency licensing.
Mrs. Snyder is the mainstay behind the automation and systems development
which enables CollectionCenter to ensure “due diligence” in handling
accounts of ANY size profitably for both the client and our agency. She
has used the DAKCS system to design follow-through systems which
result in assisting the collectors to achieve the most outstanding
results in the region. This makes her one of the most valuable members
of the top management team. [top] |
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Marci literally
grew up in the collection industry. Marci
has worked for the agency after school since grade school. She is the third generation in the collection
industry. Marci worked for collection agencies in California and Arizona. After graduating from college with a Bachelors
degree in Business Operations, and a minor in accounting, she
returned to work for CollectionCenter.
Ms. Russell has been managing the Fort Collins branch
of CollectionCenter since 1991, and
has been CFO of the company since 2000. She
attended Western Management Institute by Associated Credit Bureaus. Marci has also earned the “Scholar” and “Fellow” degrees
from the American Collectors Association. These degrees require over 36 hours of collection
management training. Marci
has served on the Grievance Committee of the American Collectors
Association. She has worked with the DAKCS collection system
since 1985 and has trained many on the use of the system. [top] |
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| Dan is responsible for ongoing quality control
by constantly monitoring the effectiveness
of our collection efforts as well as continuing education of collectors based on
the facts and statistics he discovers. He has worked in every position in a collection agency from the
mailroom up to supervision, being a grandson of the founder, Clyde
C. Cox, giving him a total understanding of the processes and procedures
which should be followed.
Mr Russell
visits our offices to personally analyze and evaluate collection
procedures, and uses the computer reports and statistical data to
do detailed analysis of each collector and their trends in such important
areas as average size payment, number of payments per hour, dollars
collected per hour among others. He
then meets with the supervisors and managers to let them know his
findings and his recommendations for further improvements in the
recovery results.
Dan is a skilled “numbers” man who has done contract consultant
work for many collection agencies over the years. He is also an ACA Certified Instructor, a member
of the International Fellowship of Certified Collectors, and has
both a “Scholar” and a “Fellow” degree from ACA. [top]
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Amy Canaday has been with CollectionCenter since April of 2000. She came to Rawlins in 1997 from Scottsbluff , NE. Amy and her husband Philip have their own vinyl sign business in addition to their full time jobs. She has a son and a step daughter that are both involved in Quarter Midget Racing which has them traveling every weekend during the summer months.
Amy started in the Collections Department in 2000 and became an ACA Certified Collector. After working as a Collector for about 2 years she became a Collection Team Leader and was then promoted to Collection Supervisor. In addition to her certification, Amy has continued her professional training by attending several seminars and in-house training. She has also become well established in handling CollectionCenters Automated Dialer System. One of Amy's top responsibilities is undertaking the initial training of new employees as well as ongoing training with exsisting employees. She enjoys traveling to the other offices to assist in training as needed. Amy's had the occasional opportunity to deal with our clients for client training and sales of our dialer technology.
“I appreciate working with such a great team of people on a daily basis. CollectionCenter has afforded me an excellent education in many aspects. I enjoy being able to pass along the knowledge that I've gained so that I can insure that CollectionCenter has a top team of Collectors that produce a high recovery for our clients and help our consumers find a solution to their problem.” [top]
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| Mrs Crawford
has been a member of the CollectionCenter team since 1979, except
for
a
period during which she and her husband ran their own wholesale
flower business in Colorado. After selling that business, Joey returned
to CollectionCenter to lead our Government
and Commercial collection team. She
has years of experience in this area, including handling the Wyoming
Department of Revenue and State of Colorado.
She
has achieved the status of “Master Collector” with CollectionCenter
and has earned the “Scholar” and “Fellow” degrees from American
Collectors Association.
Being
born and raised in Wyoming in the family
of a solid businessman, then owning a business with her husband,
in addition to her in-depth training with CollectionCenter
has given her a unique understanding of the collection of commercial
and governmental accounts.
Her
skills include a proven ability to insure “Continuous Quality Improvement” in
the performance of our collection team activities to guarantee
top results to our clients.
[top]
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Karla Andrews has been with the CollectionCenter Inc. since 1997. Her background in Paralegal Studies and her education in Psychology has afforded her many opportunities to work in areas she loves.
Although Karla's attentive customer service skills were developed in her career as a mother of two, she was able to hone her natural talent in her position as Office Manager and Marketing Coordinator with Encyclopaedia Britannica for the Utah , Wyoming , Idaho and Nevada region. This background in employee-customer relations prepared her for her next position as American Disabilities Compliance Officer for the Utah Transit Authority (UTA).
Karla's duties are many but her greatest fulfillment is derived from her relationship with Clients. She enjoys meeting and talking with clients and asks “How can you have a bad day when your clients appreciate what you do for them and let you know it everyday? I come to work knowing that the service we provide for our clients helps them achieve their goals for their business and that makes me happy.” [top]
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| Ron Bach has been involved
with the Healthcare industry since joining CCI in 1993. He
attends the ACA Healthcare Annual meeting each year and brings
back to CCI the latest information available in that industry.
He has been a member of Healthcare Financial Management Association
(HFMA) since 1994 and is active in the Wyoming Chapter. Mr. Bach is also a member of MGMA and has been
a presenter during the last several meetings of both organizations.
He attended college at Pittsburg State University studying philosophy
and business. He was hired by Gambles-Skogmo in 1967 and managed
stores and was the divisional troubleshooter until 1983. At that time he took ownership of a Gambles
Home Center in Rawlins, Wy including managing a credit operation
with over one million dollars in receivables.
Mr. Bach joined the staff of CollectionCenter in 1993 moving from
salesperson to Vice President of Marketing, helping the company
become an industry leader in the region. He
has developed expertise in HIPAA becoming the company HIPAA Compliance
Officer in 2001.
Ron is a member of the ACA Healthcare Services Program, the
Wyoming Medical Group Manager's Association, and is on the board
of directors of the Wyoming Hospital Financial Manager's Association. [top]
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| Brad attended Weber State University in Ogden, Utah
with
a major in Computer Science and a minor in Math and System
Design. He has been a key member of the CollectionCenter
team since 1995.
He worked for IOMEGA Corporation for 8 years, working his way up
to manager with over 50 employees under his direction. He left IOMEGA to accept a programming position
with DAKCS software systems where he worked on many projects involving
interfacing between collection agency users of DAKCS and their
clients including taking special training in EDI, and has attended
classes in EDI in Chicago, Seattle, and Utah for EDI programming
and implementation.
Brad is obviously well versed in the DAKCS software, which is CollectionCenter’s software, and is very capable of getting the hardware and
software to interface with our client’s system(s) both at start-up
and during any future changes. Mr.
Bingham’s
long, varied and successful experience in systems development,
programming, and data center operations enables him to lead the
top management team in interfacing the technology with our staff
in a highly productive manner. [top]
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Roger has been with CollectionCenter since 1996. He has served in the Collection Department, Skip Tracing and Utah Office Manager prior to his present position.
He was born, raised and educated in Southern California, He has four children and 6 grandchildren, all of whom live in Utah . Roger has been in the credit and collection industry since 1982
Mr. Autrey has received intensive training while with CollectionCenter, both in house and through American Collectors Association (ACA) and Associated Credit Bureaus (now known as Consumer Data Information Association [CDIA]) including the Fair Debt Collection Practices Act (FDCPA), Skip Tracing and Collector Certification Preparation Seminars. He has attended Government Services training as well as Healthcare Services sessions. He participated in the Rapport Leadership Breakthrough Training in 2001.
Roger was President of the Utah Association of Collectors (UAC) in 2001-2002. He currently sits on the Board of Directors as well as the Board of Directors for Healthcare Financial Management Association (HFMA). He has assisted both organizations in such positions as Chairman of the Legislative committee and the Unit Newsletter Committee. He has been a guest speaker at, among others, Utah Dental Association convention; the Salt Lake Community College for International Customer Services Association; (SCORE) Service Corps of Retired Executives Association; and the Small Business Administration (SBA) The Colorado Association of Administrators of Student Loans and Accounts Receivables (CAASLAR) and Pacificorp, Utah Association of Student Loan Administrators (UASLA) covering topics on debt collection as well as “How to Treat People”.
In addition to other awards and accomplishments he is the proud recipient of the highly coveted Ruddy-Hodge Memorial Award from the CDIA “Western Management Institute” in Asilomar , California for outstanding performance.
As a prospective customer you will find Roger to be a warm and caring man with a passion for customer service and knowledge of the collection industry, which will enable him and our company to fulfill the needs and expectations of your business. [top] |
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