“The materials furnished are great and we will use
it in our next staff meeting.” -
Jean
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“He taught us to actually LIKE collections!” - Jennifer
|
“How to be successful on the phone when I am asking
for money” -
Carolyn
|
“How to look for warning signs” - Amy
|
“I learned how to not offend a debtor while getting
the money” -
Julie
|
“I gained a lot of understanding about the patient’s
mind and they way they feel” - Brandi
|
“As a receptionist, collection at the time of the
visit” - Linda
|
“I appreciated you stopping and answering our questions during the
seminar – you cared about what we needed to know” - Mary
|
“The laws of what I can and cannot do” - Dorothy
|
“Talking about payment more up-front – asking for
money 5 times before they leave the office. My perspective is
different after listening
today” - Marianne
|
“Making a patient brochure would extremely help the
office and the patient’s
understanding of expectations.” - Nicole
|
“How to talk a patient down from
being upset and make them want to pay.” - Nyree
|
“Obtaining the right information on the patient information
form right the 1st time and knowing when to give up” - Melissa
|
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