1 - Can we access our account information on accounts which we have placed with CCI-CLC for collection through the internet?

2 - What do you do if one of our customers has moved out of state

3 - Can we place accounts where we have no current address or phone and expect recovery?

4 - How long have you been in business?

5 - Can we audit our accounts placed with you?

6 - Will you assist in the training of OUR staff?

7 - How do we place accounts with CCI – CLC, and what information should we send?

8 - What size accounts do you actually WORK?

Can we access our account information on accounts which we have placed with CCI-CLC for collection through the internet?

            ABSOLUTELY!  Through a totally secure password protected system a simple click on this web page will take you to our system.  We will issue you a password unique to you (and/or to each of your employees) which will enable them to see real-time up-to-the-minute data on any or all of your accounts. 

            You can also enter payments made to you, new accounts which you want to place, or email directly to your representative any questions or comments.  You can also have us design reports specifically to your specification and receive them on a schedule you set in the manner you want – fax, email, or printed to your printer.[top]

What do you do if one of our customers has moved out of state?

            We are able to contact the consumer through mail and phone and if no satisfactory results follow, through Collection Law Center (CLC) we can file litigation with your written permission where he/she now lives.[top]

Can we place accounts where we have no current address or phone and expect recovery?

            INDEED YOU CAN!  We have an entire team of skilled professional skip-tracers who are EXPERT in finding those “lost” consumers!  We know that many agencies just work those accounts which are easy to find and contact – we also know that to get you TOP RECOVERY we need to find as many of these lost consumers as possible – and we are very good at it.

            In addition, our software system, connected to the best skip-tracing sources on the internet, works hard through the night.  It verifies phone and address information, it skip traces elusive debtors, it searches for assets, it selects notices .  In short, it does all those tasks that help our collectors stay on the telephone, recovering the money due you most effectively.

Use the system that works nights...

...so you won't have to!

[top]

How long have you been in business?

We are also very proud to say that we have been in business under the SAME FAMILY OWNERSHIP, which now involves the 3^RD GENERATION,  since 1919! We are very proud of our over  80 year  history of excellence in the Collection Industry -- PRODUCING THE BEST RECOVERY POSSIBLE FOR OUR CLIENTS, as we look forward to doing for You.. CollectionCenter – Collection Law Center believes the best indication of what a firm will do in the future is what it has done in the past!.[top]

Can we audit our accounts placed with you?

            You certainly can – and in addition WE audit your accounts on a regular basis to ensure compliance with all laws and rules and to find areas where we can do a better job recovering your lost assets.  Our lead auditor and his team work full-time at this very important task to help us achieve absolute TOP RECOVERY, full COMPLIANCE, and PROTECTION OF YOUR GOOD PUBLIC IMAGE.[top]

Will you assist in the training of OUR staff?

            We would be delighted to provide collection training to your employees! It is one of the areas in which we have not only expertise and certified instructors, but an area which we feel is of vital importance in building the relationship which will enable us to do the best possible job with the highest possible recovery both in-house and after the account is referred to us.

CollectionCenter has 5 ACA CERTIFIED INSTRUCTORS on staff – the highest number by far in the entire nation!  They are able to instruct in many topics important to our clients as well as offering continual ongoing training to our staff.  Some of the subjects which have been taught by our instructors to clients recently include “collection techniques”, “achieving the highest possible recovery”, “compliance with national and state statutes:, “HIPAA, what it entails for compliance”, and “enjoy the process of work”.

These 6 instructors include 3 attorneys, 1 past president of ACA, and have between them taught more than 1,000 seminars nationwide and are sought-after speakers on that level.[top]

How do we place accounts with CCI – CLC, and what information should we send?

            You can place accounts in ANY WAY that fits in your system!  You can even enter accounts either a few at a time or in a batch through this web site  with your assigned password.  You can send us any form of electronic placement and our programmers will do all the work to get it into our system.  You can even send paper and we will input it.

            The fact is that information collects accounts – so please send us all that you can. Of course we need name, address, phone, employment, social security number and amount owing and date of last charge or last payment. (or as much of that as you have) Even if you know the address, phone, or employment are bad, please send and tell us they were once accurate, but are not now.  Then we have a starting place for our professional skip-trace team!  If you know other information such as relatives, co-signers, can be reached phone numbers etc, that is great to have as well![top]

What size accounts do you actually WORK?

We believe calling any of our present clients will confirm that we do, in fact, work all accounts to resolution regardless of their size.

By using a combination of factors – state-of-the-art computer equipment, the DAKCS “sting” collection software,  and highly skilled professional debt collectors and skip-tracers – CollectionCenter can offer our clients the very lowest commission rate available and still make a modest profit while producing a very high “net back” from top recovery!

The combination of computer technology and skilled professionals also enables us to effectively work your accounts NO MATTER WHAT THEIR SIZE.  Many agencies simply cannot afford to put large amounts of expensive personnel time into collecting the smaller accounts, resorting to a technique called in the industry “creaming” – collect the easy ones and ignore the others unless they are very large. 

CollectionCenter – Collection Law Center assures you that we can and do work ALL your accounts because we can use our technology to assist our personnel, increasing their time on the phone with the debtors.